Terms & Conditions
TERMS & CONDITIONS
We know how people don’t like reading Terms and Conditions, so we’ve kept them short:
We don’t offer any refund or credits on the room we save exclusively for you at Swell. This includes (but is not limited to) illness/injury, family issues, expired passports, bad weather, sick pets, job commitments, traffic problems, airline delays, relationship breakdowns, etc. etc.
Don’t ask us for a refund or a credit; your reason will not be exceptional and we will say no: this is what a travel insurance policy is for and you must have one in place for your trip to Swell. This policy will need to cover you for complete medical care in the Dominican Republic, together with cancellation or changes cover for any unforeseen circumstances.
If for any reason you need to extend your stay at Swell additional charges will apply; we will of course provide you with an invoice so that you can make a claim on your insurance policy.
Our kitchen is strictly out of bounds for guests: we know it looks inviting as a lovely open space, but it is for our staff only to use. We put Swell right next to a whole bunch of good, (often cheap) places to get lunch and dinners (on the nights we don’t cook).
If you ask to cook or warm something up or keep your half-eaten takeaway in the fridge, you will be refused. There is plenty of alternative accommodation available in Cabarete if you like to self-cater.
We will look after you very well; our staff have the best training available in their fields of expertise, but if you hurt yourself doing an activity (surfing/kiting are EXTREME sports), or your stuff gets stolen, we won’t take responsibility for it; your travel insurance policy needs to cover you.
The same applies to any activities undertaken outside of Swell; like Canyoning for example, can be dangerous by their very nature and you undertake these excursions at your own risk.
Our surf coaches will give you instructions at the beach to keep you safe. If you do not follow their guidance, they will refuse to take you to the beach or allow you to rent our equipment.
Thank you for reading.